Legal Information

General

Juntos.live is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying relevant accessibility standards to create an inclusive digital environment.

Scope of this statement

This accessibility statement applies to the following Juntos.live digital products:

• Marketing website: juntos.live
• Web application: app.juntos.live (where users create and manage quizzes and games)
• Live game interface: play.juntos.live (used by hosts and players during live games)

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Our goal is to conform to WCAG 2.2 Level AA across all Juntos.live properties. Our Accessibility Conformance Report (VPAT) documents our current conformance in detail. As of March 2026:

• play.juntos.live is fully conformant with WCAG 2.2 Level AA. Fully conformant means that the content meets the accessibility standard without exceptions.
• juntos.live and app.juntos.live are in progress toward WCAG 2.2 Level AA.

The live game interface (play.juntos.live) is our most critical accessibility surface because it is used by many people simultaneously during live sessions. We prioritize maintaining its compliance and continuously improving inclusivity across all products.

User generated content

While the Juntos.live platform (play.juntos.live) is technically conformant, the accessibility of individual games depends on the content created by our users. We encourage creators to:

• Add Alternative Text (Alt-text) to uploaded images.
• Set the game's language so screen readers can utilize the correct voice synthesis.
• Use Closed Captions for any embedded video content.

Inclusive gameplay features

To support diverse needs, Juntos.live provides hosts with options to remove time-pressure barriers for people with dyslexia, neurodiversity, or motor-function differences:

• Disable or extend timers: When editing the Junto, you can turn the timer off completely or extend it so everyone has as much time as needed to participate.
• Disable speed-based scoring: Focus the competition on accuracy rather than reaction time.

In addition, the following features are enabled by default:

• On-device display: Questions and images are displayed directly on player devices to assist those with visual impairments who may struggle to see a shared main screen.
• Keyboard Navigation: Players can participate entirely without a mouse. A high-visibility focus indicator guides users through the interface using the Tab key to navigate and Enter or Spacebar to submit.

Compatibility with browsers and assistive technology (play.juntos.live only)

play.juntos.live is designed to be compatible with the following assistive technologies and browsers:

Screen readers

• NVDA (Windows)
• JAWS (Windows)
• VoiceOver (macOS/iOS)
• TalkBack (Android)
• Dragon NaturallySpeaking

Browsers

• Recent versions of major browsers including Chrome, Firefox, Safari, and Edge
• Mobile browsers on iOS Safari and Android Chrome
• Browser zoom up to 200% without horizontal scrolling (where applicable)
• High contrast mode support across major browsers

Other assistive technology

• Voice recognition software (Dragon, Windows Speech Recognition)
• Switch navigation devices and software
• Eye-tracking systems and head mouse devices
• Alternative keyboards and input devices
• Magnification software (ZoomText, MAGic)

Measures to support accessibility

We take the following measures to support accessibility across the live game interface:

Organizational measures

• Include accessibility considerations in product planning and design decisions
• Use accessibility checks as part of release readiness and QA
• Maintain internal guidelines for accessible UI patterns and content
• Continuously improve accessibility knowledge across the team

Technical measures

• Use automated accessibility scanners and regression checks
• Perform manual testing for keyboard navigation, focus order, and screen reader behavior
• Use AI-assisted scanning tools to identify potential accessibility issues and missing semantics
• Integrate accessibility tooling into our development workflow to catch issues earlier

Technical specifications

Our products rely on the following technologies to work with web browsers and assistive technologies:

• HTML5 for semantic structure
• WAI-ARIA where appropriate for rich interactions
• CSS for responsive layouts and readable presentation
• JavaScript for interactive functionality

Assessment approach

We assess accessibility using a combination of:

• Automated testing using scanning tools and CI-friendly checks
• Manual testing (keyboard-only navigation, focus management, and common screen reader checks)
• AI-assisted review to surface likely issues and missing semantics
• Process integration by embedding accessibility checks into day-to-day development and QA

Feedback

We welcome your feedback on the accessibility of Juntos.live. If you encounter accessibility barriers on any of our properties, please contact us:

E-mail: [email protected]

Known limitations and alternatives

Despite our best efforts, there may be some limitations, especially on juntos.live and app.juntos.live while we complete our accessibility work. Examples can include:

• Third-party content: Some embedded or third-party components may not be fully accessible.
• Legacy content: Older pages or content may not yet meet current accessibility expectations.
• Highly dynamic UI: Some complex flows may require ongoing improvements to announcements and focus handling.

If you need an alternative way to access content or complete a task, contact us at [email protected] and we’ll work with you.

About this statement

This statement was created on February 23, 2026 and updated to reflect our current products and conformance status.

1. Acceptance of Terms

By accessing or using Juntos.live ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service.

2. Prohibited Uses

You agree not to use the Service to:

• Create, upload, or share any content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Create, upload, or share pornographic, sexually explicit, or adult content of any kind
• Engage in any activity that violates any local, state, national, or international law or regulation
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Attempt to gain unauthorized access to any portion of the Service or any other systems or networks
• Use the Service to transmit any viruses, malware, or other harmful code
• Collect or harvest any personally identifiable information from other users without their consent

3. Account Termination

We reserve the right to suspend or terminate your account and access to the Service at any time, for any reason or no reason, without prior notice or liability. This includes, but is not limited to, violations of these Terms of Service, suspected fraudulent or illegal activity, or conduct that we believe is harmful to other users or to the Service.

4. Service "As-Is"

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.

5. Limitation of Liability

To the maximum extent permitted by law, Juntos.live, its affiliates, officers, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content

6. Indemnification

You agree to indemnify, defend, and hold harmless Juntos.live and its affiliates from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of another.

7. User Content

You retain ownership of any content you create or upload to the Service. By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content solely for the purpose of operating and providing the Service.

8. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

9. Contact

If you have any questions about these Terms, please contact us at our contact page.

This Refund Policy explains when you may request a refund for paid offerings on Juntos.live, including the Professional plan subscription and Event Pass purchases. This policy is intended to be read together with our Terms of Service.

1. Free plan and trying the product first

The free plan can be used for almost all features, except for video conference integration (for example, Zoom and Google Meet integrations).

Before signing up to the Professional plan or purchasing an Event Pass, we recommend that you try the free plan to make sure the product fits your needs.

2. Professional plan terms

• Cancel anytime: You may cancel the Professional plan at any time before the next billing cycle. If you cancel, the plan will continue to be in effect until the end of the current billing cycle.
• Refund window: Refunds may be requested up to 14 days from the subscription start date.
• Video conference usage and costs: Video conferences have high operational costs. If video conference features were used during the refund window, we reserve the right to refuse the refund completely or partially. If usage exceeded what is included in your plan, we may charge for overages according to the terms of the plan. Any applicable overages or amounts owed may be charged to your payment method and/or deducted from any refund.

3. Event Pass terms

• Event date rules: Event dates can be set up to one year from the date of purchase. The event start date cannot be changed after the start day of the event.
• Refund window: An Event Pass can be refunded up to 14 days from the purchase date, as long as the refund request is made before the event start day.

4. Double players limit

Double players limit is a one-time payment that allows you to double the number of participants for 6 hours from the moment of payment.

Because the benefits of this purchase are applied immediately, this payment is non-refundable.

5. How to request a refund

To request a refund, contact us via our contact page and include the email address associated with your account, the purchase type (Professional plan or Event Pass), and the date of purchase/subscription.

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider and financial institution.

6. Abuse, fraud, and chargebacks

We may deny refund requests where we reasonably believe there is fraud, abuse of the refund policy, or other misuse of the Service. If you have a billing issue, please contact us first so we can help resolve it.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Email address, username, and password when you create an account
• Content: Quizzes, questions, answers, and other content you create or upload
• Usage Information: Information about how you use the Service, including quiz participation and results
• Technical Information: IP address, browser type, device information, and cookies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Create and manage your account
• Send you technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent: When you explicitly agree to share information
• Service providers: With third-party vendors who perform services on our behalf
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Withdraw consent where we rely on consent to process your information

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may retain certain information after account deletion as required by law or for legitimate business purposes.

7. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Users

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to such transfers.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact

If you have questions about this Privacy Policy, please contact us at our contact page.